We’re proud to support the owners of DALUM machines with our dedicated Support Plans. These plans are designed to provide you with deeper operational insights, faster and more efficient technical assistance, and the confidence that comes from knowing your plant is backed by expert care. Whether you’re optimizing performance or responding to unexpected issues, our support ensures you’re never alone in keeping your system running smoothly.
Please note: For each additional asset, a separate Dashboard service plan is required at a rate of €149 per year.
Our proactive service is designed to identify potential issues before they impact your operations — helping you maintain optimal performance, reduce downtime, and stay one step ahead.
When the unexpected happens, our Reactive Services are here to help. Designed to deliver fast, flexible, and expert support exactly when you need it, these services ensure minimal disruption to your operations. Available to all customers — regardless of subscription level — they are billed based on actual usage, giving you the freedom to access help without long-term commitments.
Please note: Availability and pricing of these services may vary depending on your selected service partner.
Here you’ll find quick answers to the most common questions about our services and subscription plans.
Yes, you can upgrade at any time. Downgrades take effect at the end of your current subscription period.
If uptime, fast support, and continuous improvement are important to you, Premium is the best value. It’s especially useful for larger or critical operations.
Each additional asset connected to the dashboard is 149 €/year. This ensures each unit is monitored and supported individually.
You can still operate your plant, but you’ll lose access to the UniCloud dashboard, WhatsApp support, and other digital services once your current period ends. We recommend at least the Dashboard Plan to retain visibility and alarm notifications.
Yes, you do. We provide all necessary documentation at the start of the project, but it’s your responsibility to keep it. However, with the Standard plan, we store all documentation for you on your account page for easy access.
We send you the right service kit at the right time, based on your plant’s condition and our experience. You only pay for the parts, shipping, and a small annual fee.
It minimizes downtime. Instead of waiting for repairs, we send you a pre-serviced compressor so you can swap it immediately.
It’s a refresher on the original commissioning training; plus, any topics you request. It’s ideal after staff changes or if you want to improve operational knowledge.
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